I loved a lot of the jewelry that arrived, but I would say that over 30 percent of it was absolutely not ok. Completely broken or hollow, missing stones, etc. I accurately reported the items within the 14 day allowance period on the website. I submitted each piece for quality complaints and received zero communication. Then, I decided to reach out to their customer service. I got an email saying that I took too long to report it. I responded letting Jane know that I did, in fact report it under the 14 day window, but simply never received a response and I was just being patient. Once I told her that I did report it, she stopped responding. I wasn't looking for a refund, just an exchange of the pieces that showed up broken as I was planning to continue ordering from this company. Moving forward, when I decide to spend over 1K on product I'll choose a more reliable site. Disappointing, I really loved the designs on this website. Joke's on me. I read the reviews and ignored them. Now, here I am.

NihaojewelryWed, Oct 14 2020

Thanks for your support. We are a professional jewelry company, we have various kinds of jewelry and we do not have a minimum order quantity. Hope you like our products and recommend them to your friends. Looking forward to your purchase again.

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Me encanta comprar en nihao, tienen mucha variedad de productos y el envío es excelente, llega muy rápido, solo a veces llega uno que otro accesorio un poco dañado por el viaje o materiales, pero nada que no se resuelta. Seguiré confiando en ellos por mucho tiempo más

NihaojewelryMon, Oct 12 2020

Gracias por su apoyo. Somos una empresa de joyería profesional, tenemos varios tipos de joyas y no tenemos mínima de compra.Espero que les gusten nuestros productos y los recomienden a sus amigos. Esperamos su compra nuevamente.

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Order NO: NHUS26***900649

Purchased: 272

US$ 0.53

x 11